FREQUENTLY ASKED QUESTIONS

We value your feedback and are glad to answer any questions you have about GOTO. Here is a compilation of top questions we've received so far and we'll continue updating this page regularly.

Q: WHERE DO I BUY GOTO?

GOTO is available in the Android Marketplace, accessible from your phone. You can also scan the QR code below or tap from your phone to take you directly to the application page:

Q: WHERE DO I GO TO REPORT ISSUES, MAKE SUGGESTIONS, OR ASK QUESTIONS?

Please visit our GOTO community support forum where you'll be able to get help with issues, tell us your suggestions for future updates, and find answers or ask questions. We read and participate in the forum regularly and use it to gather feedback for prioritizing bugs and work items for upcoming releases.

Q: WILL GOTO WORK ON MY ANDROID PHONE?

GOTO supports Android OS versions 1.5 through 2.3 and has been tested on a variety of devices for compatibility. We do not support running on unofficial or modified ROM's, and features may vary based on customizations of Android performed by individual phone manufacturers.

Q: IS THERE A DEMO I CAN TRY BEFORE BUYING?

We decided not to spend the resources on developing and maintaining a seperate demo version of GOTO. However, the Android Marketplace allows you to return applications for a full refund, please see Google's refund policy for details. This is not usually advertised but we want our customers to feel free to try GOTO without risk and we think you will be very satisfied with your purchase.

Q: DOES GOTO START UP AUTOMATICALLY AFTER A REBOOT?

Yes, GOTO does run automatically after a reboot but the native lock screen always starts first and Android does not provide a way to override it when rebooting. Once you've unlocked the native lock screen, GOTO will take over the next time. There is no need to start it manually.

Q: WHY DOESN'T GOTO PERMANENTLY REPLACE THE LOCK SCREEN?

We would love to be able to permanently replace the built in lock screen but Android does not allow developers to replace the lock screen completely. GOTO is a normal app that does some code magic to provide as close an experience as possible to a complete replacement.

Q: DOES GOTO WORK WITH MY PHONE'S PATTERN UNLOCK FEATURE?

Yes, GOTO does not bypass the phone's built in security but rather works with it. If you enable pattern unlock you will be prompted for the password after you slide to unlock.

Q: WHY DOESN'T THE WEATHER SHOW UP FOR ME?

GOTO needs to have the Network Provider enabled. You can check by going to Settings and select Location & security. The Use wireless networks item should be checked.

Q: WHAT TYPE OF E-MAIL ACCOUNTS DOES GOTO WORK WITH?

GOTO currently only works with Gmail accounts. It integrates with the built in Gmail client on the phone to provide e-mail notifications, previews, and a shortcut to the Gmail application.

Q: DOES GOTO WORK WITH MULTIPLE GMAIL ACCOUNTS?

GOTO currently only works with the primary Gmail account on the phone.

Q: WHAT MUSIC APPS DOES THE MUSIC PLAYER CONTROL WORK WITH?

The music player control currently only works with the built in Android music app.
NOTE: This may not be the same music app that ships with your phone if it has been customized by the phone manufacturers such as HTC, Motorola, and others.

We'd love to be able to work with 3rd party music apps as well but they have to provide an interface for us to talk to them. We'll be updating GOTO with support for popular music apps when they make that available.

Q: DOES THE WEATHER UPDATE FEATURE DRAIN THE BATTERY?

We designed the weather update feature to be very conservative to minimize any battery use. For example, we do not use GPS to get your location but rather the wireless network which uses less battery since we don't need to be that precise. We also don't update very often, only every three hours, and the update itself is limited to a second or so and optimized with very little data being exchanged.

Q: HOW DO I CHANGE THE BACKGROUND IMAGE?

The background image can be changed from the GOTO Settings app, accessible from GOTO by pressing the Menu key or from the GOTO Settings icon in the launcher.

Q: WHERE DO I SET THE OWNER NAME AND OTHER GOTO OPTIONS?

The owner name can be set from the GOTO Settings app, accessible from GOTO by pressing the Menu key or from the GOTO Settings icon in the launcher. The settings app also contains other preferences and customizations for GOTO.

Q: WHY DOESN'T GOTO SHOW UP ON THE MARKETPLACE FOR ME?

GOTO is currently only available in countries supported by the Android Marketplace. We are planning to localize and release it in other countries marketplaces in the near future.